Your support knowledge.
Right inside ChatGPT.

Open Customize → Plugins and select Personal. From Add, choose Create custom MCP server. Some versions call this “Create MCP app” or “Add custom MCP server.”

This opens the connection form shown in the next step. If Maya Knowledge is already provided by your workspace, install and connect that plugin instead of creating a duplicate.

Download this PNG, then click Choose icon in the form and upload it.

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Copy these values into the form. Under Connection, choose Server URL. Set Authentication to OAuth.

You do not need an LLM API key, a tunnel, or a plugin archive for this setup.

After entering the server URL, expand Advanced OAuth settings. Wait for discovery to complete and confirm all five values below have loaded automatically and match the screenshot.

If a client setup choice appears, use dynamic client registration (DCR). Leave a manually supplied client ID and client secret empty. Keep OIDC disabled; Maya does not advertise OpenID Connect support.

If the form asks for default scopes, use the read-only scope below:

Review the form, select I understand and want to continue, then click Create as a plugin. Find Maya Knowledge under Personal and install it if ChatGPT shows an install button.

When ChatGPT asks to connect Maya Knowledge, click Continue to Maya Knowledge. The approval wording may differ by account or workspace.

Sign in on the Maya page

1. Enter your own Maya work email and password.
2. Check I allow this client to read my permitted knowledge through Maya for up to 7 days.
3. Click Sign in and allow.

Need an account, help signing in, or a password reset? Contact Azory or Cooper.

Using ChatGPT Desktop? Return to the app after authorization

If your browser asks Open ChatGPT?, click Open ChatGPT. The browser’s “Always allow chatgpt.com to open links…” checkbox is optional. If you use ChatGPT on the web, return to the ChatGPT tab.

1. Start a new ChatGPT chat.
2. Type @ in the message box.
3. Select Maya Knowledge from the Plugins list.
4. Once its name and icon appear as a tag, add your question and send it.

Can a student have more than one primary payer? Search the Maya knowledge base and include the source links.

Copying the question does not select the plugin. You must type @ and select Maya Knowledge in ChatGPT so the actual plugin tag appears.

The Maya knowledge search connected through MCP supports fuzzy search. A typo such as “primary prayer” can still find relevant “Primary Payer” material, as shown in the example above.

Use the correct feature name when you know it, and include enough context to make the question clear. Fuzzy search helps with imperfect wording; it does not guarantee every typo or ambiguous question will return the right evidence.

Check the tool activity to confirm Maya Knowledge was used. Review the linked knowledge-base sources before sending an answer to a customer. If the evidence is missing or incomplete, ask for another search or contact Azory or Cooper.

Before sending the next knowledge question, type @, select Maya Knowledge, and then paste or type the question. For example:

How does adding another primary payer affect Family Billing? Use Maya Knowledge as the source and include links to the relevant documents.

If ChatGPT used general information or the website when you wanted the internal knowledge base, select the plugin again and send:

Please verify this answer using the Maya Knowledge search tool and cite the internal knowledge-base sources. If Maya does not provide enough evidence, say so instead of substituting website information.

An @mention requests the plugin; check tool activity and source links to confirm it actually searched. For a simple rewrite of an answer already retrieved in this chat, you can ask directly. For new facts or verification, select Maya Knowledge again.